Your Credit Card is charged at time of purchase to ensure fulfillment of your order. Items will ship from Canada by Canada Post or Purolator. Arrival of your order can be anticipated 3-8 days from confirmed ship date for domestic orders. Shipping charges are calculated at checkout. International orders will include international custom charges which are not included at checkout and are the responsibility of the customer. Due to customs regulations, international orders may be delayed at customs if dues are unpaid.
Returns and Exchange
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. If it is 30 days after your purchase then unfortunately we can't offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should email us at Canada.D2C@WarnerMusic.com
and on the subject line state "Return Request". On the email please include the following info:
- Customer Name
- Your billing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
Wait for a Return Authorization from us prior to returning the product. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Note, products sold and shipped to outside Canada are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To complete your return, we require a receipt or proof of purchase.
Warner Music Canada
ATTN: Returns Department
401-155 Gordon Baker Rd
Toronto, ON M2H 3N5
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 3-4 weeks for your return to be processed.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, keep in mind that it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Canada.D2C@WarnerMusic.com
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Canada.D2C@WarnerMusic.com.
Unfortunately, we cannot accept returns on the following items:
- Any apparel item that has obvious signs of use
- Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
- Downloadable media or software products (except if you’ve accidentally purchased multiple downloads of the same product)
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any product missing the serial number or UPC
- "Final Sale" items
- Items Shipped Outside of Canada